Unhappy with your purchased order?

We strive to keep all of our customers happy and provide the best products and service possible however we understand that there may be times when deliveries can be damaged on transportation or mistakes made with an order.  With this in mind, we have devised a refund policy.

If you have purchased an order from us that arrives damaged or not as described then please email us at returns@mgpolymer.co.uk or call us on 01376 348139.  We will be happy to accept refunds within 30 days of delivery.  Once the item has returned, we will issue you with a refund as soon as possible.

If you would like to exchange an item, then please email us at returns@mgpolymer.co.uk or call us on 01376 348139 with your reason for wanting the exchange, we will then deal with this accordingly.

 

Order cancellations

Standard orders

You may cancel orders of any of our standard products at any time prior to dispatch of the goods, once you have received your order we will be unable to accept returns unless the product arrives damaged or does not meet the specification of the product that you ordered.

Custom orders

Unfortunately custom orders cannot be cancelled once the order has been made and confirmed as these items have been manufactured for you personally.  If on arrival it is found that the product is damaged or does not meet the specification that you provided us with then we will be happy to look into this and offer you a refund.